Loading…
Loading…
Last updated: 2 August 2026
PRISM paid plans are digital subscriptions operated by Prism Orbis. This policy explains how cancellation works, when refunds are and are not available, and how to contact us about billing issues.
Except as described in this policy or required by law, subscription fees are non-refundable once a paid billing period has started. That includes unused time remaining in the current period after you cancel.
We do not refund investment losses, trading losses, or market losses. PRISM does not execute trades on your behalf.
You may cancel a paid subscription at any time from the Subscriptions page in PRISM, or through the Stripe Customer Portal when live billing is enabled.
Cancellation stops future renewals. It does not usually end access immediately. You keep access to the paid plan features until the end of the billing period you have already paid for. After that period ends, your account moves to the free plan (or otherwise loses paid features).
No refund is provided for the unused portion of the current paid period solely because you cancelled early.
Subscriptions renew automatically at the end of each billing period until you cancel. If you do not cancel before renewal and a new period is charged, that charge is generally non-refundable under the no-refund default, subject to the exceptions and statutory rights below.
The same rules apply to monthly and annual plans when annual billing is offered:
When a limited-time explore is offered on eligible Premium or Pro plans, you may use those features without charge during the exploration period. After free exploration ends, a credit card is required to keep Premium or Pro features.
When paid billing is enabled and you continue after free exploration, the no-refund default applies to that first paid charge. If you do not continue on a paid plan, you remain on the Free plan.
Unless an exception applies or the law requires otherwise, we do not refund for:
We will refund or credit a charge, as appropriate, in these cases:
If you have a billing concern, contact us first so we can investigate. Submitting a chargeback without contacting us, or repeatedly abusing refund or chargeback processes, may result in account suspension and refusal of future discretionary refunds, to the extent permitted by law.
Email [email protected] and include:
We aim to acknowledge requests within 2 business days and to resolve eligible refund requests within 14 business days. Approved refunds are returned to the original payment method.
Nothing in this policy limits any mandatory consumer rights that apply in your country of residence. That includes UK and EU distance-contract rights where they apply and have not been lawfully waived for digital services you asked to begin immediately.